Privacy

Privacy policy

This policy explains how we process the personal data you provide through citadelb.com, especially through contact forms, information requests and subscription to communications.

Data controller

  • Controller: Alice and Bob Capital, S.L.
  • Tax ID: B24845448
  • Address: Vía Augusta No. 29 – 31, 6th Floor, 08006 Barcelona, Spain
  • Contact email: info@citadelb.com

Data we may process

We may process the data you voluntarily provide through the website, including:

  • first and last name;
  • email address;
  • telephone number;
  • information included in your message or enquiry;
  • newsletter or communication subscription preference;
  • basic technical data associated with website use, where necessary for security and operation.

You should not include especially sensitive information or third-party personal data in the forms unless strictly necessary and you are entitled to do so.

Purposes of processing

We process your data to:

  1. respond to enquiries, information requests or messages sent through the form;
  2. manage a potential pre-contractual or contractual relationship;
  3. send informational communications or newsletters when you have requested or consented to receive them;
  4. maintain the security, integrity and proper operation of the website;
  5. comply with applicable legal obligations.

Legal basis

The legal bases for processing may include:

  • your consent, when you submit a form or subscribe to communications;
  • the performance of pre-contractual or contractual measures, when you request information about services;
  • legitimate interest in maintaining the security and operation of the website;
  • compliance with applicable legal obligations.

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Data retention

We will keep your data for as long as necessary to handle your request, manage our relationship with you and comply with applicable legal obligations.

Data associated with commercial or pre-contractual enquiries may be retained for a reasonable period to follow up and evidence the relationship. Data used for communications will be retained until you unsubscribe or withdraw your consent.

Recipients and processors

We do not sell your personal data or disclose it to third parties for commercial purposes.

Your data may be accessed by service providers necessary for the operation of the website, hosting, email, forms, security, technical maintenance or communication tools, acting as data processors where applicable. In particular, the website is hosted or managed through Hostinger services, which may process technical data and data submitted through forms to the extent necessary to provide those services.

We may also disclose data where required by law or by a competent authority.

International transfers

Some technology providers may be located outside the European Economic Area or process data from third countries. In such cases, we will seek to ensure appropriate safeguards in accordance with applicable data protection regulations.

Data subject rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, as well as withdraw your consent, by writing to info@citadelb.com.

To process your request, we may ask for additional information to verify your identity.

If you believe that the processing of your data does not comply with applicable regulations, you may lodge a complaint with the Spanish Data Protection Agency: www.aepd.es.

Security

We apply reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure. However, no Internet-connected system can guarantee absolute security.

Changes to this policy

We may update this privacy policy to reflect legal, technical or operational changes. The current version will be the one published on this page.

—